AU sacks its president, but problems continue

Yesterday, Athabasca University terminated the employment of its president, Peter Scott, and appointed the dean of health disciplines as its fourth president in three years (cough, cough). The university has declined to explain why it chose to pay Scott half a year’s salary to go way. According to the Board chair’s content-free and nearly incoherent statement:

Dr. Scott did his part in the puzzle and we're moving forward with Dr. Clark just to continue to grow the university.

Internally, this is seen as political payback (likely orchestrated by the UCP government) for Scott’s opposition to the UCP’s demands that the university locate jobs in the university’s home town of Athabasca. Among the people I have talked to, there are several themes emerging.

First, the timing of the announcement (weeks after Scott’s wife died) is rightly seen as cruel and heartless, which is pretty much on brand for the UCP. The Board chair attempted to explain the timing to the CBC:

Scott's firing by the board comes nearly three weeks after his wife died of cancer. She had just been diagnosed in early December.

"It's terrible," Nelson said. "We have given him some time to deal with that before today."

"Unfortunately, the business of the world, including the business of Athabasca University, goes forward," he said.

"This was a step we had to make. I will continue to treat Dr. Scott with all the respect that he deserves and he does deserve respect in this time."

This reads like "we had a plan to sack him awhile ago, but when his wife died, so we had to wait until the heat was off." This is grossly indecent behaviour and is a real "mask-off" moment.

Second, none of the workers seem particularly upset by Scott getting the boot. The “highlights” of Scott’s time at AU include signing a lockout notice to help the government drive rollbacks during a sham round of collective bargaining and then turning around and stupidly fighting a stupid fight with the same government over the jobs in Athabasca issue. There is, indeed, a palpable level of glee watching a boss get treated as badly as he treated the staff and calls for more bosses to get the boot.

Drawing on (I presume) beauty-pageant conventions, the Board then appointed a runner-up from the last competition as the new president. The latest president faces a lot of big problems.

Enrollment is falling which means the university, after implementing every saving and revenue-generation strategy it could come up with, is still $5m short going into the next fiscal year. There appears to be no coherent explanation for this decline and, consequently, no real plan.

Last week, program directors were told that they would need to review hundreds of invalid and unreliable student evaluations and then use this garbage data to make changes to their courses. Presumably, the logic was that enrollment declines are, at least in part, the fault of faculty course design choices.

Then the next day that plan was scrubbed. That example is part of a consistent pattern of spastic and ill-thought out management decision-making, where staff are basically treated like rental cars (i.e., pin the gas, hammer the brakes, slam it into the curb, who cares about the damage). Years of this kind of shoddy leadership plus the demands of COVID have result is catastrophically low morale, deep cynicism, and burnout.

The university has not yet released the results of its staff survey in the fall (gee, I wonder why…?) but evidence of how bad the results are all around us. Some staff are burning themselves out trying to keep pace with the relentless demand. Some staff are outright quitting. I would say the largest number are just quiet quitting and doing the minimum. I don't know how you turn that kind of deep disengagement around. 

The university’s biggest initiative is the Integrated Learning Environment (ILE). This is basically a software system (called Brightspace), which is supposed to replace our current teaching platform (called Moodle) and other IT systems. AU runs 800+ courses and all were supposed to be migrated to Brightspace by the end of March.

As of last week, about 20 courses had been successfully migrated. From what I can tell, these are all very simple, low-enrollment courses (like one or two students). Another 250 are underway, but about 50 of these are “on hold”, which seems to be code for “oh shit, Brightspace can’t do what we need it to and we don’t know how to fix it.”

This failure to launch seems to reflect that the bosses didn’t do a good job of selecting the new software or grasping the difficulty the migration entails (because they don’t really know how the place works and they don’t trust the staff who do). I am hearing talk that it may take up to two more years to complete this transition.

The new president could make some major gains in credibility by just admitting the ILE project failed and firing the execs in charge of the mess. This might also save the university enough money that it could avoid what is increasingly looking like layoffs. I don’t hold much hope of that because the sunk-cost fallacy is basically AU’s operational mantra.

-- Bob Barnetson