Athabasca University stalls bargaining right out of the gate

Bargaining between the Athabasca University Faculty Association (AUFA) and Athabasca University (AU) kicked off June 28th with an exchange of proposals. You can read the details here but the short version is: 

1. AU refused to table its monetary proposal, and 
2. AU has refused to set further bargaining dates unless AUFA agrees to meet in person (instead of bargaining via video conference). 

Since I'm no longer president of the union, I don't have to be polite about this approach to bargaining, which is stupid for many reasons, including:

• Practical: A union can’t get an agreement (which is the goal of bargaining) when the employer refuses to say what it wants and refuses to meet. Being unreasonable serves no one’s interests, including the employer’s.
• Strategic: While AU might have gotten away with stalling on a full proposal for a while, refusing to bargain until AUFA agrees to bargain exactly how the employer wants to bargain is contrary to the Labour Relations Code. There are good reasons to bargain online (e.g., significant travel costs, child-care issues, health issues) and AU has provided no coherent or compelling reason to refuse to bargain by unless it is face-to-face. The employer will eventually have to abandon this demand and, when it does, it will look (even more) incompetent and unreasonable than it does now.
• Political: AU ran this same play last round and it resulted in a near strike. A repeat of this approach has dramatically raised tensions among the members for no real gain. Most AUFA members are now angry and frustrated and AU’s bargaining team just spent all of the new president’s political capital for no real gain (“meet the new boss, same as the old boss”). In less than 20 minutes, AU also drove AUFA’s bargaining team (who are mostly new) from “let’s bargain in good faith and try to get a deal” to “fuck these clowns.” For a union, there is simply no better organizing force in the world than a terrible employer.

It is hard to fathom why AU insists on meeting in person. My best guess is this is some kind of dick-measuring contest, where the employer wants to show the union that it sets the terms of bargaining.

Alternately, it could be that the employer is stalling because it is not prepared to bargain. The union hasn’t shared AU’s non-monetary proposal yet (I imagine that is coming in the next few weeks) but it is basically a rehash of stuff from the 2020-2022 round of bargaining, which provides some support for the “not ready” hypothesis.

If there is a strategy behind refusing to provide a monetary offer, I’m hard pressed to see it. The government has issued a mandate across the public sector for a four-year deal with a cost-of-living adjustment of 2%, 2%, 1.75%, and 1.75%. AU will either open with that or with something even worse (like the U of Lethbridge has). Either way, withholding the monetary just makes AU look like uncooperative dicks and AU gains nothing from the eventual reveal.

Maybe the strategy is to try and lure AUFA into settling the non-monetary stuff first (thereby giving up the opportunity to trade language for a monetary offer the employer could live with)? Since AUFA isn’t stupid, it is obviously not going to fall into that trap so delaying providing a monetary proposal is just wasting everyone’s time.

Overall, alienating the union and its members (to no real gain) is a bad way for Athabasca University to start to bargaining and raises real questions about the competence of whomever is directing AU's bargaining approach. At this point, the employer’s best pathway to a deal that doesn’t involve a work stoppage is to set dates and provide a full offer, maybe with a mea culpa to smooth things over.

Since AU is showing zero labour-relations game, I imagine we’re off to the Labour Board. In the meantime, the union will begin the process of dissecting the employer’s proposal and building resistance to it among the members as part of its strike preparations.

I’d hoped that AU changing its spokesperson signalled a desire for better labour relations. Apparently not. If I had to guess how this will play out, I'd say there will be no real progress at the table, AUFA will declare impasse in the fall, and we go to mediation where the employer will be forced to actually start bargaining. 

This is super disrespectful of the employer and heightens the risk of an  unnecessary "fuck you" strike. Glad I kept my picket sign from last time. If anyone wants in on the pool about which employer-side rep gets throw under the bus first by AU when this goes off the rails, shoot me an email.

-- Bob Barnetson

Woes at Concordia U of Edmonton continue

Tim Loreman, CUE President and Mansion Enthusiast

Concordia University of Edmonton (CUE) has been struggling since its strike almost 18 months ago. As I wrote last month, CUE has engaged in behaviours that include layoffs and a large number of disciplinary investigations. Meanwhile, enrollments are tanking, governance procedures are being hollowed out, and programs are being identified as not meeting quality standards.

Two weeks ago, CBC ran a story that the CUE faculty had voted no confidence in President Tim Loreman. This was the second non-confidence vote in Loreman since the strike. The Board of Governors doesn’t seem interested in engaging in any dialog over these concerns.

 

Last week, Loreman responded to the most recent non-confidence vote in missive to staff. He begins by acknowledging dissatisfaction with his performance. 

As many of us are aware, last Friday the CBC published a story about CUEFA’s dissatisfaction with my leadership. This isn’t the first time I’ve been in this situation, but thankfully, I have the ongoing support of the Board of Governors, strong support from many in our community, and a committed personal support system that keeps me grounded. I am not going to allow these tactics to distract me from my efforts to make CUE a great place to work and study. 

There’s a lot to unpack there:

• He suggests the dissatisfaction with his performance is on the part of the union, subtly ignoring that the union represents its members, the majority of whom voted non-confidence.
• I can’t tell if “this isn’t the first time I’ve been in this situation” is part of his “the lady is not for turning” routine or just some kind of inadvertent admission. Either way, I can’t see that the admission really gains him anything.
• The Board does seem to be backing him. But Athabasca University’s most recently sacked president is an instructive example of how fickle Board support it. As soon as Loreman becomes a political liability, that support will evaporate.
• He's telling the workers that they will need to increase the costs attached to his behaviour in order to get him to change that behaviour.

Then there is this bit:

I would like to see decorum befitting a university community in the way we speak to, and about, each other. … At CUE our responsibilities towards one another can be found in our Code of Conduct and in policy. … It defines how we should interact with one another in order to retain positive, ethical, and healthy relationships. 

One aspect of codes of conduct is that they can be weaponized by the administrator of the code (the boss) to silence legitimate dissent on pain of discipline. It is unclear of Loreman’s statement was meant as a veiled threat, but that is how many CUE faculty are reading it. In the context of between 10 and 15% of faculty being subjected to disciplinary investigations since the strike (which is a wildly huge percentage), the faculty’s inference is pretty understandable.

The message then ends on a positive, “my door is always open” note. In the context of deteriorating staff relations, it is unlikely to convince or interest anyone. 

Meanwhile, back on the ranch, a hearing is scheduled at the Labour Board on June 28^th to address an unfair labour practice complaint filed by the union against CUE. Based on the sections of the Code cited in the complaint it looks like a gooder.

Labour Board proceedings are usually characterized by lengthy delay (which is one way the government manages class conflict). But the complaint (coupled with declining enrollments and ongoing staff dissatisfaction) remains a potential landmine for CUE and for Loreman.

 

-- Bob Barnetson

U of Alberta faculty association leaves CAFA

The Confederation of Alberta Faculty Associations (CAFA) appears to be in the middle of a significant transition that was triggered by the departure of the University of Alberta faculty association this spring.

CAFA was formed in the early 1970s to represent the interests of Alberta university faculty associations, primarily to the government. Over time, the membership has ebbed and flowed. The University of Calgary faculty association has been in and out a couple of times since the 1990s and is presently out.

The departure of the U of A faculty association this spring financially destabilized CAFA, resulting in staff layoffs. The remaining member associations (Athabasca, MacEwan, Mount Royal, and Lethbridge) have decided to soldier on in a reduced capacity.

The good news is that this offers CAFA a chance to pivot away from its focus on lobbying the government. This has not been very effective and there now seems to be space to try something different. This is likely to include greater emphasis on the issues affecting mid-sized universities and cross institution coordination around bargaining and organizing. This is a sensible response to the secret mandates approach the UCP has taken to bargaining.

No one I have talked to has been particularly forthcoming about the reason(s) for the U of A FA’s departure from CAFA. Publicly, this is being portrayed as an amicable parting and a fresh start. Privately, there is a distinct whiff of “good riddance”.

An interesting question is the degree of cooperation that will be possible between CAFA member associations and the U of A FA. Certainly, the CAFA messaging is pretty rah-rah on that. Whether key players in member organizations are prepared to actually play ball is another matter.

Interestingly, members of the U of A faculty association that I’ve spoken to have said they have not been informed their association has left (or is about to leave--the timing is a touch unclear) CAFA (“uhhh… what?”) and I see no mention of it on the FA website. Of particular interest to those members is whether their dues will go down.

-- Bob Barnetson

Resisting company doctors through moral suasion

Unionized workers can make gains and stave off concessions by attaching costs to employer behaviour in the hope that the employer will decide to behave differently.

Most often, we think about strikes. Strikes attach primarily financial costs to employer intransigence at the bargaining table by disrupting production. If the strike causes the employer enough pain, the employer tends to compromise.

Moral suasion is a different way to attach costs to employer behaviour. Athabasca University’s (AU’s) unsuccessful efforts to impose company doctors on its academic staff provides a useful example of this tactic and its limitations.

AthabascaU’s demand for company docs

In 2018, AU pushed its workers to agree to new contract language around company doctors. Essentially, the employer wanted to be able to send a worker for a so-called independent medical examination (IME) if:

• the worker used sick leave frequently or for a prolonged period,
• the employer believed the worker was unable to do their duties due to illness or disability, or
• the employer believed a worker was mis-using their sick leave.

This proposal would give the employer a largely unfettered ability to impose and IME upon pain of discipline and/or loss of sick leave. Such a power would:

• interfere with workers being able to choose their own health-care providers,
• open the door to illegitimate employer demands for non-therapeutic medical examinations, and
• would end-run the requirement for the employer to get an arbitrator’s order to require an IME. 

Seventy-seven percent of union members were opposed to this proposal. Of particular concern to the union’s members were the possibilities of:

• worker fear of being sent to an IME might cause them to not use their sick leave when its use was medically required,
• when workplace harassment had caused a worker’s performance to deteriorate or the worker to go off sick, the employer might weaponize the IME process to further harass the sick member, and
• the medical opinion of a company-paid doctor may result in a refusal of sick leave or the alteration of work restrictions set out by the worker’s treating physician.

The employer’s rationale for this proposal was cost-savings (i.e., no arbitration hearing required). In fact, the proposal shifted costs from the university (lower financial costs) to the worker and their families (less privacy and greater stress).

There was, of course, no evidence of any meaningful level of sick leave abuse. A review of 15 years of union files (with a membership of more than 400 workers) identified one case where the university officially raised concerns about the accuracy of medical information provided to the employer. This was conern was resolved.

Pushing back on company docs

Resisting company doctors could certainly form part of the basis for a strike mandate. But there is always the risk that members might be willing to accept company-doctor language as part of a package deal (i.e., if the employer offered something good in exchange) or to avoid a strike (if company doctors was the only major issue). Given this risk, the union opted to explore a different approach first.

The company-doctor proposal was obviously repugnant. The union also suspected it was being driven by the desires of the HR shop, rather than being a core mandate from the university’s Board of Governors (which was the ultimate decision maker). These factors opened the door to applying moral pressure on Board members to abandon the proposal.

Activists identified 15 members who (1) were secure in their jobs, (2) had experience with ill-health that required medical leave, and (3) had a reasonable degree of political acumen. The union then used its membership map to divide them into five three-person groups based on pre-existing relationships.

Each team was tasked to write a five-paragraph letter to individual Board members (the union provided contact details). The first and last paragraphs were boilerplate, respectively introducing the issue and asking the Board to drop its proposal.

Each team member wrote one of the middle three paragraphs, disclosing their personal experience with medical leave and explaining how the company-doctor proposal would have affected and harmed them. The letters were heart wrenching and drove home the odious nature of the Board’s proposal.

The union coordinated the members sending their letters such that Board members received a new letter every week. The Board members eventually concluded that their negotiating team’s proposal truly was not worth pursuing because, shortly thereafter, the employer’s chief negotiator said “company doctors (suddenly!) wasn’t a hill to die on” and the proposal fell away.

Analysis

This example illustrates one (of myriad) ways that workers can attach costs to employer behaviour and, thereby, possibly change it. The costs attached by the letters were mostly emotional. Few people (even employers!) enjoy being shown how their behaviour will profoundly and personally harm others.

The Board members may also have been concerned about being publicly and personally associated with such a disgusting and harmful proposal. That threat was not contained in the letters, but was an obvious next step and was part of the union’s overall escalation strategy.

Having workers write about their very personal experiences of ill-health appeared more effective at driving home to the employer how awful the proposal was than were the union’s broader communications about the proposal. The pressure exerted by the letters was applied discretely enough that there was no real loss of face for the employer in doing so.

The union members, both those directly involved and those who simply heard about the tactic, got to see how they could take effective action to protect their own interests. This built confidence among the members in their ability to resist employer demands and advocate for themselves.

A weakness of this tactic is that it creates the possibility of a rapid reversal by the employer. For example, if the employer catches even one worker malingering or faking sick in the future, it is likely to bring this proposal back to the table. And, because the employer will feel like it got emotionally manipulated into withdrawing the earlier proposal, the employer will likely pursue the renewed proposal vigorously. In this way, both the employer and the union now have a shared interest in ensuring no workers malinger.

-- Bob Barnetson

Concordia University of Edmonton strike triggers hard-line response

A meme from the 2022 CUE strike.

Strikes and lockouts can have profound effects on workers, managers, organizations, and their relationships. The research suggests a strike or lockout can result in:

• decreased worker job satisfaction, organizational commitment, and psychological well-being,
• strained relations with other organizational members (e.g., students),
• increased class awareness and solidarity among workers, and
• deteriorating relationships between workers and managers as well as between managers and owners

An interesting Canadian analysis can be found this 2008 article by Chaulk and Brown.

Concordia Faculty Strike

The fallout from Alberta’s first post-secondary strike at Concordia University of Edmonton (CUE) in January of 2022 appears to offer an example of a strike resulting in a heightened level of organizational conflict. The CUE strike centered on wage and workload demands, with the small faculty association (about 80 members) being among the worst paid (68th out of 70) in Canada.

In the year prior to the strike, CUE recorded an operating surplus of 33% and had significant savings. Instead of offering faculty a reasonable wage increase or addressing workload issues, the Board decided to off a 3% increase over five years and buy the nearby century-old Magrath Mansion. The mansion was putatively intended to serve as a campus but was neither zoned nor architecturally suitable for instructional space, so draw your own conclusions there.

CUE also pushed new disciplinary language that would allow it to fire faculty without just cause. CUE then offered to withdraw its disciplinary proposals if faculty handed over their intellectual property rights to the employer. This led to an 11-day strike in January of 2022 that, apparently, was some kind of surprise to CUE’s Board.

In the end, the employer dropped its discipline demands. The faculty association’s wage demands (which amounted to $350,000 or, if you prefer, 0.18 mansions) were mostly met and the strike wrapped up. CUE’s reputation in the community and with students took quite a hit. Subsequently, CUE’s sessional instructors filed to unionize with CUPE, in part because the employer refused to pay them during the strike, even though there were not in the faculty association and were not on strike (they were eventually paid).

Concordia Strike Fall Out

In the 14 months since the strike settled, the CUE faculty association has documented a number of concerning trends, including:

• Enrollment is down (I’m hearing 10%) and there are "budget shortfalls". Past accrued surpluses have apparently been transferred to a capital fund to build more buildings and buy more land. CUE is providing no real information about its finances to the community.
• Twelve staff were laid off this year.
• Four programs do not meet quality council faculty complement criteria and five more were identified by external reviewers as being understaffed but there is no indication of any institutional response. This is very bad news for a university.
• Approximately 10% of the CUE membership has been subjected to disciplinary investigations since the strike (the provincial average is about 2% per year) by expensive external investigators using inconsistent processes. Almost all of the discipline is being grieved, but CUE has not really engaged in resolution efforts, so off the grievances go to arbitration.
• Elected faculty representatives have resigned from the Board after being disciplined for raising concerns about deteriorating staff relations and faculty representatives are now to be chosen by the Board.
• General Faculties Council meetings have become hollow exercises in rubber stamping. Some faculty councils have also become inactive and/or are routinely end-run by deans, and other administrators are acting outside of policy.

The result is an organizational climate characterized, according to faculty, by fear and uncertainty. The Board of Governors has refused to meet with faculty to discussion these issues.

This outcome is not particularly surprising. Sometimes, the experience of weathering a strike can cause an employer to seek to improve its relationship with staff. Other times, the employer can double down on the behaviours that triggered the strike and even engage in retaliation (which is what faculty are saying is going on).

Doubling down can sometimes reflect a desire to punish workers and break their will to resist. Employers, especially those with religious origins, often resist any challenge to the organization's authority. This approach may also reflect a cost-benefit analysis by the employer (i.e., treating workers poorly is worthwhile in some way). Or it may just reflect the absence of any idea by administrators about how to move forward productively.

Maybe CUE will decide to change course. More likely, though, the conflict will continue until there is a change in the institution’s leadership.

-- Bob Barnetson

Complaint over “Mafia-esque” union Xmas cards resolved

An unfair labour practice complaint, alleging Christmas cards sent by a union to the employer’s bargaining team amounted to “Mafia-esque” intimidation, provides insight into the unexpected impact that Alberta’s restrictive picketing laws may have on union pressure tactics during bargaining.

Alberta’s picketing laws

In 2019, the United Conservative Party (UCP) formed government in Alberta. In the summer of 2020, the UCP passed Bill 32: Restoring Balance in Alberta’s Workplaces Act (2020). This act substantially restricted picketing activities by:

• rendering it illegal to obstruct or impede someone from crossing a picket line,
• requiring a union to seek Labour Board permission to engage in secondary picketing, and
• allowing the Labour Board to determine the conditions of any secondary picketing.

These changes effectively rendered legal picketing ineffective and effective picketing illegal. This, in turn, reduced the ability of workers and unions to exert pressure on the employer to move at the bargaining table (which was the intent of the legislation).

Christmas card “intimidation”

Athabasca University Faculty Association (AUFA) served notice to bargain in the spring 2020. By the late autumn of 2021, the employer had not yet provided its monetary proposal and bargaining was stalled. The union began applying pressure in order to generate movement. For example, it filed a bargaining in bad faith complaint with the Labour Board. This proved predictably ineffective due to delay in getting the matter to hearing in a timely way.

The union also began experimenting with the alternative strike tactics that it had developed, in part, because of Alberta’s restrictions on effective picketing. These tactics included choking-off revenue by applying reputational pressure. The first effort was a 12 Days of Christmas meme campaign based on the song “All I want for Christmas is my two front teeth.” Members tweeted these memes at the employer and its bargaining team.

At the end of the online campaign, the most popular meme was then made into a Christmas card. Copies of the card were mailed to homes of the university president and bargaining team co-chairs. In January of 2022, the employer filed an unfair labour practices complaint, alleging the cards were intended to be intimidating, an implicit threat to the safety of the employer’s representatives and their families, and were a “Mafia-esque” tactic.

In April of 2023, the union and the employer settled the unfair. In this settlement, the union agreed, in future, to collect personal information in accordance with Alberta’s privacy legislation (which it is legally bound to do in any case). The union also “acknowledged that those who received the Christmas Cards and members of their families felt that they had been intimidated and harassed.” This settlement is, I think, best read as saving the union the financial cost of the hearing and saving the employer the political cost of losing.

Analysis

The UCP’s changes to Alberta’s labour laws were intended make it more difficult for unions to exert meaningful pressure on employers via picketing that disrupts operations. The desired effect was to attenuate unions’ abilities to make meaningful contract gains.

These changes do not, however, eliminate the need for workers and unions to exert pressure on employers during bargaining. That doesn’t mean these picketing restrictions have no effect on union power. Rather, they just push unions to (1) develop alternative tactics and/or (2) ignore the law and take whatever punishment that entails.

On the surface, mailing Christmas cards to the boss was a very mild alternative pressure tactic. Yet, it triggered a very strong response from the employer. This reaction may have been an effort by the employer to generate some pearl-clutching and internal dissent within the union membership by equating the union with the mob. Or it may have been designed to generate litigation to trade away against the union’s bad faith bargaining complaint.

The tenor of the employer’s complaint, though, suggests real outrage. (I recognize these explanations are not mutually exclusive.) The memes and cards may have driven home for the recipients that collective bargaining can have real world consequences for bosses (just like it always does for workers). It may also have highlighted that the government restricting traditional picketing activities increases the likelihood that unions will expand their tactics to include applying pressure directly on bosses.

While the overall effectiveness of this sort of pressure tactic remains unclear, the employer’s over-reaction to the Christmas card complaint certainly suggests that bosses intensely dislike even the mildest personal pressure and are surprisingly easy, according to their own complaint, to intimidate. This, in turn, tells unions that they should continue to explore this space.

There is significant room to escalate these forms of personally targeted pressure while still staying within the bounds of legal leafletting activity. And the nothing-burger settlement of the employer’s unfair suggests the cost to the union of using these tactics is low.

-- Bob Barnetson

AU’s ergo program symptomatic of organizational dysfunction

Almost 100% of staff at Athabasca University (AU) work from home, at least part of the time. This is up from about 50% prior to COVID. The shift to permanent home offices was partially motivated by the cost savings associated with shifting operating costs (e.g., office space and equipment, utilities) onto workers.

The sudden move to working at home in March of 2020 due to COVID resulted in significant concerns among workers about both the financial and ergonomic implications of home work. Three years later, AU has launched new, online ergonomic training for staff.

Essentially, staff have been told to take online training and figure out how to adjust their home workplaces to be ergonomically adequate by April 30th. A key question is whether AU will fund any necessary purchases to make a home office ergonomically adequate? The answer is, of course, no.

Will there be additional funding to support any needs identified as a result of this assessment?
No. All home-office-based team members have been provided with Home Office Support Funding. This included $1,000 in 2020 and another $1,000 in 2022. Team members will be provided with an additional $800 Evergreening Fund every 6 years.

It was certainly appropriate for AU to respond to shifting operating costs onto workers in 2020 with a small, taxable payment (which might have bought a desk and chair and lamp). The taxable 2022 payment of $1000 (or $800) was negotiated in lieu of a wage increase so was essentially self-funding by workers.

In both cases, that money has already been spent by most workers. For this reason, it is not available to resolve any current ergonomic issues. (This reflects that AU rolled out the training and payment in the wrong order.)

Overall, this initiative is pretty typical of AU:

• A long-standing problem is addressed belatedly and inadequately.
• The workers are made responsible for solving the employer’s problem (i.e., unsafe workplaces).
• The employer gaslights the workers about it, in this case by referencing financial assistance that is only available if you have a time machine.

So what are AU workers likely going to do? Some staff will take the training, either because they are rule followers or because they are being explicitly paid to do so (e.g., tutors). I expect the rest of staff won’t bother to take it or will take it but not implement many of the recommended changes because it will require them to spend their own money to solve an institutional problem.

This program (which is, at least superficially, a good idea) is a microcosm of how AU operates. Essentially, the administration “talks away” problems instead of addressing them and staff learn to tune out or superficially comply. The result is widespread distrust of leaders and staff disengagement.

The aftermath of the 2022 staff engagement survey results (released two weeks ago) pretty much mirrors this. Staff disengagement has been identified as such an issue it was added to the institutional threat register at last week's Board of Governor's meeting. That doesn't mean anything is being done to fix it, though.

Senior executives are heavily messaging that the results are “sobering” but not actually doing anything about it. This is the performative “talking away” of problems that fixes nothing. Staff are, of course, onto this strategy, with only 30% believing senior leaders will do anything, because successive executives have talked away problems for years and years:



Middle managers seem to be taking two approaches to the results. Some are earnestly (I think) asking for staff feedback. This ask is basically flopping because of the long-standing “big bosses who cried wolf” dynamic to problems. For example, in my meeting of people who are basically lead hands, there was just dead silence in response to the ask for feedback. Others middle managers are framing the results as a consequence of inadequate communications.

It is true that gaslighting and victim blaming are communications strategies that are inadequate. But, since this approach has gone on for most of a decade and intensified over time, it is likely this is an intentional strategy, not some sort of oopsie. Last week’s framing of engagement by the HR director as “good” because it encourages staff to work harder is essentially an admission that the employer doesn’t care about staff except as the means to an end.

For staff, disengagement (whether active or passive) is a very sensible response to a traumatizing workplace. The other response I’m seeing is people over-engaging, which is leading to burn out. This is pretty hard to watch, but perhaps some people need to hit rock bottom before they’ll change their behaviour. I know that I did.

-- Bob Barnetson

Athabasca U staff engagement results are predictably terrible

This morning, Athabasca University released some of the results from its Autumn 2022 staff survey. The survey was about staff engagement, engagement means how willing staff are to put in discretionary effort to benefit the organization. AU framing its interest in workers as entirely instrumental was unexpected honest and went over poorly.

The basic talking points of the presenters were

• The data is four months old (i.e., things may not be as bad as the results suggest!).
• There is high trust among co-workers.
• All staff need to work hard and take responsibility for reversing these poor results.

This framing elides that staff fundamentally do not trust AU senior leaders (see below), who play a pretty important role in creating the circumstances in which staff might (or might not) be able to work effectively. Anyhow, onto the results (apologies for the poor resolution; you can click on them for larger images). There was a 70% response rate, which is higher than sector norms.



Overall, about half of staff appear engaged. The biggest thing to note are the ~20% drop in that numbers since 2020. There was no explanation offered for this change but key events during that time include COVID (massive workload increases), forced relocation to home offices, efforts to bust the faculty association and deprive people of pensions, terrible wage settlements after a near strike, and using staff as hostages in a fight with the government. Given this, it is not surprising that many staff are just throwing up their hands and checking out.

Scores were broken out by different dimensions of engagement. Basically, people have good feelings about their coworkers and immediate managers. They have bad feelings about the senior leadership and how well the organization lives its values, focuses on learners, and innovates. Again, the drops really tell the tale of the deterioration since 2020.



Only about half of staff believe the institution lives its i-CARE values. There have been 11- to 18-point drops since 2020. Honestly, I’m surprised the drops have not been larger.

These results show pretty clearly that the staff see the gaps between values and actions as occurring primarily at the leadership levels.

In terms of organizational culture, these are some worrying results about caring, safety, and consultation. Again, it’s the leadership of the organization that primarily controls these aspects of the organization. The idea that staff can change the culture through some sort of personal-responsibility magic is just gaslight.



The innovation results are also quite negative. Again, look at the drops over time. I would say this manifests itself organizational in a sense that people are just giving up trying to solve problems and improve processes because it is just hopeless. Instead, some people are giving up and others are working themselves sick trying to protect students from the impact (which is not a sustainable option).

This is probably the most important slide. The assessment of senior leadership is terrible. Naturally, these results got less than a minute of discussion. On almost every dimension, the ratings are net negative (positive < negative) and, where there is historical data, it again shows profound drops over time. In many cases, AU’s executive is scoring at close to half of the sector average.

This is pretty clear evidence that staff see profound leadership failure. Only 29% agree that senior leaders inspire employees, and only 32% think senior leaders effectively establish priorities, do what they say they will do, and are adequately visible. This is a clear call for a housecleaning in the executive suite.

Only 30% think senior leadership will act on the issues identified in this survey. This was almost immediately shown to be true when, after the results were presented, the president, the VPA and the acting chief human resources officer all leaned hard on the message that the issue was a communications problem and the staff need to pull up our socks and work harder to help stem the bleeding of enrollments. While there was some lip service to the results as “sobering”and "removing barriers" to staff increasing discretionary effort, there was no real plan to address the problems or any sense that the executive was owning the results.

This is pretty consistent with AU’s past engagement surveys (2020 and 2019). The time between surveys was increased to two years to allow for a meaningful consideration and response by the executive. There was, predictably, none. And today’s presentation suggests AU’s executive are going to continue just try to “talk away” bad news instead of changing their behaviours.

That doesn’t sound like a very effective strategy to me. The staff reactions I've heard so far include anger at the victim blaming, disappointment at the vapid sloganeering, and regret for the hour of time we all wasted listening to the results.

-- Bob Barnetson

AU sacks its president, but problems continue

Yesterday, Athabasca University terminated the employment of its president, Peter Scott, and appointed the dean of health disciplines as its fourth president in three years (cough, cough). The university has declined to explain why it chose to pay Scott half a year’s salary to go way. According to the Board chair’s content-free and nearly incoherent statement:

Dr. Scott did his part in the puzzle and we're moving forward with Dr. Clark just to continue to grow the university.

Internally, this is seen as political payback (likely orchestrated by the UCP government) for Scott’s opposition to the UCP’s demands that the university locate jobs in the university’s home town of Athabasca. Among the people I have talked to, there are several themes emerging.

First, the timing of the announcement (weeks after Scott’s wife died) is rightly seen as cruel and heartless, which is pretty much on brand for the UCP. The Board chair attempted to explain the timing to the CBC:

Scott's firing by the board comes nearly three weeks after his wife died of cancer. She had just been diagnosed in early December.

"It's terrible," Nelson said. "We have given him some time to deal with that before today."

"Unfortunately, the business of the world, including the business of Athabasca University, goes forward," he said.

"This was a step we had to make. I will continue to treat Dr. Scott with all the respect that he deserves and he does deserve respect in this time."

This reads like "we had a plan to sack him awhile ago, but when his wife died, so we had to wait until the heat was off." This is grossly indecent behaviour and is a real "mask-off" moment.

Second, none of the workers seem particularly upset by Scott getting the boot. The “highlights” of Scott’s time at AU include signing a lockout notice to help the government drive rollbacks during a sham round of collective bargaining and then turning around and stupidly fighting a stupid fight with the same government over the jobs in Athabasca issue. There is, indeed, a palpable level of glee watching a boss get treated as badly as he treated the staff and calls for more bosses to get the boot.

Drawing on (I presume) beauty-pageant conventions, the Board then appointed a runner-up from the last competition as the new president. The latest president faces a lot of big problems.

Enrollment is falling which means the university, after implementing every saving and revenue-generation strategy it could come up with, is still $5m short going into the next fiscal year. There appears to be no coherent explanation for this decline and, consequently, no real plan.

Last week, program directors were told that they would need to review hundreds of invalid and unreliable student evaluations and then use this garbage data to make changes to their courses. Presumably, the logic was that enrollment declines are, at least in part, the fault of faculty course design choices.

Then the next day that plan was scrubbed. That example is part of a consistent pattern of spastic and ill-thought out management decision-making, where staff are basically treated like rental cars (i.e., pin the gas, hammer the brakes, slam it into the curb, who cares about the damage). Years of this kind of shoddy leadership plus the demands of COVID have result is catastrophically low morale, deep cynicism, and burnout.

The university has not yet released the results of its staff survey in the fall (gee, I wonder why…?) but evidence of how bad the results are all around us. Some staff are burning themselves out trying to keep pace with the relentless demand. Some staff are outright quitting. I would say the largest number are just quiet quitting and doing the minimum. I don't know how you turn that kind of deep disengagement around. 

The university’s biggest initiative is the Integrated Learning Environment (ILE). This is basically a software system (called Brightspace), which is supposed to replace our current teaching platform (called Moodle) and other IT systems. AU runs 800+ courses and all were supposed to be migrated to Brightspace by the end of March.

As of last week, about 20 courses had been successfully migrated. From what I can tell, these are all very simple, low-enrollment courses (like one or two students). Another 250 are underway, but about 50 of these are “on hold”, which seems to be code for “oh shit, Brightspace can’t do what we need it to and we don’t know how to fix it.”

This failure to launch seems to reflect that the bosses didn’t do a good job of selecting the new software or grasping the difficulty the migration entails (because they don’t really know how the place works and they don’t trust the staff who do). I am hearing talk that it may take up to two more years to complete this transition.

The new president could make some major gains in credibility by just admitting the ILE project failed and firing the execs in charge of the mess. This might also save the university enough money that it could avoid what is increasingly looking like layoffs. I don’t hold much hope of that because the sunk-cost fallacy is basically AU’s operational mantra.

-- Bob Barnetson