AU’s ergo program symptomatic of organizational dysfunction

Almost 100% of staff at Athabasca University (AU) work from home, at least part of the time. This is up from about 50% prior to COVID. The shift to permanent home offices was partially motivated by the cost savings associated with shifting operating costs (e.g., office space and equipment, utilities) onto workers.

The sudden move to working at home in March of 2020 due to COVID resulted in significant concerns among workers about both the financial and ergonomic implications of home work. Three years later, AU has launched new, online ergonomic training for staff.

Essentially, staff have been told to take online training and figure out how to adjust their home workplaces to be ergonomically adequate by April 30th. A key question is whether AU will fund any necessary purchases to make a home office ergonomically adequate? The answer is, of course, no.

Will there be additional funding to support any needs identified as a result of this assessment?
No. All home-office-based team members have been provided with Home Office Support Funding. This included $1,000 in 2020 and another $1,000 in 2022. Team members will be provided with an additional $800 Evergreening Fund every 6 years.

It was certainly appropriate for AU to respond to shifting operating costs onto workers in 2020 with a small, taxable payment (which might have bought a desk and chair and lamp). The taxable 2022 payment of $1000 (or $800) was negotiated in lieu of a wage increase so was essentially self-funding by workers.

In both cases, that money has already been spent by most workers. For this reason, it is not available to resolve any current ergonomic issues. (This reflects that AU rolled out the training and payment in the wrong order.)

Overall, this initiative is pretty typical of AU:

• A long-standing problem is addressed belatedly and inadequately.
• The workers are made responsible for solving the employer’s problem (i.e., unsafe workplaces).
• The employer gaslights the workers about it, in this case by referencing financial assistance that is only available if you have a time machine.

So what are AU workers likely going to do? Some staff will take the training, either because they are rule followers or because they are being explicitly paid to do so (e.g., tutors). I expect the rest of staff won’t bother to take it or will take it but not implement many of the recommended changes because it will require them to spend their own money to solve an institutional problem.

This program (which is, at least superficially, a good idea) is a microcosm of how AU operates. Essentially, the administration “talks away” problems instead of addressing them and staff learn to tune out or superficially comply. The result is widespread distrust of leaders and staff disengagement.

The aftermath of the 2022 staff engagement survey results (released two weeks ago) pretty much mirrors this. Staff disengagement has been identified as such an issue it was added to the institutional threat register at last week's Board of Governor's meeting. That doesn't mean anything is being done to fix it, though.

Senior executives are heavily messaging that the results are “sobering” but not actually doing anything about it. This is the performative “talking away” of problems that fixes nothing. Staff are, of course, onto this strategy, with only 30% believing senior leaders will do anything, because successive executives have talked away problems for years and years:



Middle managers seem to be taking two approaches to the results. Some are earnestly (I think) asking for staff feedback. This ask is basically flopping because of the long-standing “big bosses who cried wolf” dynamic to problems. For example, in my meeting of people who are basically lead hands, there was just dead silence in response to the ask for feedback. Others middle managers are framing the results as a consequence of inadequate communications.

It is true that gaslighting and victim blaming are communications strategies that are inadequate. But, since this approach has gone on for most of a decade and intensified over time, it is likely this is an intentional strategy, not some sort of oopsie. Last week’s framing of engagement by the HR director as “good” because it encourages staff to work harder is essentially an admission that the employer doesn’t care about staff except as the means to an end.

For staff, disengagement (whether active or passive) is a very sensible response to a traumatizing workplace. The other response I’m seeing is people over-engaging, which is leading to burn out. This is pretty hard to watch, but perhaps some people need to hit rock bottom before they’ll change their behaviour. I know that I did.

-- Bob Barnetson